The workmanship standard: detailing, finish quality and how snagging works
Quality is not a claim you can make about yourself convincingly. It is a set of checks somebody can read, so here they are.
Attention to detail, described rather than asserted
Every builder's website says attention to detail, which makes the phrase worth exactly nothing. What can be checked is which details are inspected and against what.
On our jobs that means: setting-out checked against the drawing before blockwork, not after; level and plumb recorded at first fix; tile setting-out dry-laid and agreed before adhesive; every service run photographed before it is closed; and the decoration standard measured under the light the room will actually have rather than a site lamp.
- Setting-out checked against drawings before, not after
- Every service run photographed before it is covered
- Tile and floor setting-out dry-laid and agreed with you first
- Finish inspected under the room's own lighting conditions
The snagging list is agreed, not issued
At handover the snagging list is walked with you and written down together. It is not a list we hand you and it is not a list you hand us — either version turns the last week of a good job into an argument.
Each item gets an owner and a date. The list is closed when you say it is closed, and the six-month visit exists because a house moves: a hairline crack at a plasterboard joint in month four is normal, is ours, and is easier for everyone if the return visit is already in the diary.
What the guarantee covers, in plain terms
2VP carries £5M public liability and contract works cover on every project. The workmanship position is set out in full on the insurance page, including the HomePro insurance-backed guarantee — which is enforceable against the underwriter directly, so it survives us.
We link that page rather than summarising it here, because a guarantee summarised on six pages becomes six slightly different guarantees. There is one, and it is written out once.
Where each of these is evidenced
- Insurance and the workmanship guarantee, in fullInsurance →
- Finished work, photographedProjects →
- Every review published, including the 1-starReviews →
What happens if I find a defect after handover?
Report it and it is dealt with under the workmanship cover set out on the insurance page. The six-month snagging visit exists to catch the settlement-related items before you have to.
Who signs off the finish quality?
You do, at the handover walk. The snagging list is written together and closed when you say it is closed.
Is the six-month return visit charged?
No. It is part of the standard process on every contract.
See the range before you speak to anyone.
The estimator gives you a band in a couple of minutes, and tells you how wide it is and why. If you would rather talk it through, that works too.