Weekly reports, daily photos, and a video walkthrough every Friday
The most common complaint about builders is not price and it is not quality. It is not knowing. Here is exactly what arrives, and how often.
The weekly report
Every Friday you get a written progress report: what was done this week, what is planned for next week, anything waiting on a decision from you, and where the programme stands against the completion date in the contract.
The last of those matters most and is the one usually left out. A report that lists activity without measuring it against the date is a diary, not a report. If a week has cost us three days against the programme, that appears in the week it happens, not at the end when it has become four weeks.
The Friday video walkthrough
A weekly video walkthrough of your site, filmed on the job and sent to you. You see the actual state of the work, in sequence, without driving over.
It is included in the certainty package rather than sold as an extra, and it exists for the clients who are not in London on a Tuesday afternoon — which, on a London renovation, is most of them.
The daily photo record
Everything is photographed before it is covered up. First fix before plasterboard, insulation before the screed, drainage before the slab.
The reason is not marketing. Two years from now, a question about what is behind a wall is answered by opening a folder rather than opening the wall. It is also the record that makes a building control inspection straightforward instead of a negotiation.
Where each of these is evidenced
- Where the reports and photos are publishedM2 Managers →
- The completion date the report is measured againstHow we build →
- Clients describing the weekly updatesReviews →
Is the weekly report included or an extra?
Included. The weekly report, the daily photo record and the Friday video walkthrough are all part of the standard process on every 2VP contract.
Can I see the reports if I am abroad?
Yes — they are published to the client dashboard, so they are readable from anywhere at any hour. Nothing depends on you being reachable at a UK working time.
What is in the video walkthrough?
The site as it stands that Friday, walked in sequence, with the week's work called out. It is filmed on the job rather than edited afterwards.
See the range before you speak to anyone.
The estimator gives you a band in a couple of minutes, and tells you how wide it is and why. If you would rather talk it through, that works too.