Project management, and the project manager whose name is on your contract
Most build disputes are not disputes about building. They are disputes about who was supposed to tell whom, and when. This page is the answer to that, written down before you sign.
One named project manager, for the whole job
You get one project manager. The same one, from the contract to the final snag — not a coordinator who hands you on at site start and not a rota. Their name is on the contract you sign, and they are the person you message.
That is a smaller promise than it sounds until you have had the other version. On a job run by a rotating team, every question costs a day while somebody finds out what was agreed in a meeting they were not in. Continuity is not a courtesy here; it is the thing that keeps the programme.
- One project manager named in the contract
- One channel — you message a person, not a company inbox
- 24-hour response on anything asked in writing
- Vladimir personally on every escalation, and on every site weekly
The process, in the order you will meet it
Nothing here is invented per job. The same sequence runs on a two-week bathroom and on a full house, because the failure modes are identical and only the scale changes.
- Measured survey and design before any price is treated as firm
- A programme with a completion date written into the contract
- Weekly progress report every Friday, plus the site video walkthrough
- Every variation priced and approved in writing before the work happens
- Snagging list agreed at handover, and a six-month return visit
Where the project management actually shows
Good project management is invisible when it works, which makes it hard to sell and easy to skip. The place it becomes visible is the variation: something is opened up, the situation is not what the drawing said, and a decision has to be made in a day.
On our jobs that decision arrives as a written option with a price against each choice, before anyone lifts a tool. You are not being asked to approve a direction and find out the cost at the next invoice. That single habit is most of what separates a build that lands on its date from one that does not.
Where each of these is evidenced
- The client dashboard the reports land inM2 Managers →
- The weekly report and video walkthroughHow we build →
- What clients say about being kept informedReviews →
Who is my project manager, and can I meet them before I sign?
Yes. You meet the project manager who will run your job at the survey stage, before any contract is signed, and their name goes into the contract itself.
What happens if my project manager is ill or on leave?
Vladimir Castravet covers directly. He is on every 2VP site weekly and signs every contract, so cover does not mean handing you to somebody who has to be briefed from scratch.
How quickly do you answer a question during the build?
Within 24 hours on anything asked in writing, and same working day on anything that stops work on site.
See the range before you speak to anyone.
The estimator gives you a band in a couple of minutes, and tells you how wide it is and why. If you would rather talk it through, that works too.